F A Q
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How can I
locate the nearest Shkodra - Europcar rental location?
here to check our
location details and maps.
How will I know
that my reservation is confirmed?
At the end of
the reservation you will also receive a confirmation e-mail
containing the details of your reservation. You should print these
and keep them for your records.
Is it possible
to modify / cancel my reservation after it is confirmed?
Yes, Shkodra -
Europcar allows you to modify or cancel your reservation after it
is confirmed, this must be done at least 48 hours prior to rental
time. You simply need to write us an email or call us.
other than myself drive the car?
Yes, the drivers recorded on the rental agreement are
covered by our insurances.
What if I have
a problem with the car?
Shkodra - Europcar provides Emergency Roadside Assistance
24 hours a day, 365 days a year. Details will be supplied at time
Is there a
minimum / maximum age for renting a vehicle with Europcar?
You must be aged 21 or over to rent a car and in any cases
have held a driving licence for at least one year. However, the
age requirement may vary according to the vehicle category
do I need to present at the Shkodra - Europcar counter when I pick
up my car?
You will need to present a driving licence in your name,
issued by your country of residence. You will also need to present
any other valid document. An identification document, such as a
passport, may also be required. The same documents (driving
licence and ID Card or Passport) will be requested to additional
If you use a Europcar prepaid voucher (with a specified value or
the mention Group Days apply), you must also present a credit card
or pay cash for the charges which have not been prepaid (extras,
refueling charge, excess due in case of damage to or loss of the
What is a
The rental agreement is the formal contract, signed by
Shkodra - Europcar and the customer at the time of check-out,
which shows the terms of the rental, the vehicle statement and the
Do I need to
check the condition of the vehicle prior leaving the location?
Yes, you have to check that the vehicle conditions written
on the vehicle statement and if an apparent defect is not listed,
please proceed to a joint examination of the vehicle with the
Shkodra - Europcar employee.
mileage/kilometer limit for my rental?
Shkodra - Europcar offers this rate for his rentals:
Rate including unlimited mileage, which means that you can drive
as much as you want. However we recommend that no individual
driver be at the wheel for extended periods and / or without
taking appropriate rest.
Can I drive into another country?
Shkodra - Europcar may permit you to cross the border with
the vehicle. This varies according the countries you wish to visit
and car categories. Please check on our general conditions pages.
What happens if
the car breaks down or if I have an accident?
Shkodra - Europcar provides clients with complete 24-hour
emergency road side assistance. The numbers to be called are
printed on the rental agreement and on the rental agreement
In the event of a breakdown or an accident, you will receive
prompt assistance. You must always remember to complete an
accident report form, if an accident happens, giving a full
account of the circumstances in which the accident happened.
In the event of an accident, always be sure that you have a police
report for the accident. If you don't, you could be held liable
for the cost of repairing the damage done to the rental vehicle.
Please read carefully the rental terms and any instructions
provided at time of pick-up.
included in the rate quoted?
When you rent a
vehicle from Shkodra - Europcar, Third Party Liability cover for
Bodily Injury and Property Damage will always be provided, in
accordance with the legal requirements of the country of rental.
This cover is automatically included in the rental at no extra
cost. The level of coverage provided depends on local legislation
Shkodra - Europcar always presents a summary of the insurance
included or excluded.
As far as the other coverage’s are concerned, the cost may be
either included in the rate or be subject to payment of an
What does LDW
or Loss Damage Waiver mean?
Loss and Damage
Waiver is not an insurance. It is an option (although it may be
included automatically in certain rates), available in selected
countries, which relieves the customer of any responsibility for
loss of or damage to the rental vehicle, provided the vehicle is
used in accordance with the terms of the rental agreement. Certain
types of damage (underbody and overhead damage) will usually be
excluded from this option, as may be tires and windscreen / glass
damage. The rental counter staff will be happy to give you precise
details as to the extent of the cover provided by this option in
the country concerned.
What are the
different types of additional coverage’s available?
Damage to or loss of the rental vehicle:
- CDW (Collision Damage Waiver) concerns damage to the
- TW (Theft Waiver) concerns Theft or Loss of the rental
- LDW (Loss and Damage Waiver) is a combination of Damage
and Theft cover
Unless Shkodra - Europcar is able to recover the cost of its
damages from an identified liable Third Party, the renter/driver
is liable for all damages to or loss of the vehicle occurring
during the course of the rental.
What happens if
I return the car late?
In most cases, Shkodra - Europcar rates are daily rates
where a day is considered as 24 hours, counted from the time the
rental starts. If you return the car late, your rate will be
recalculated, adding an extra day for each additional 24 hours you
have kept the car. So if you planned to keep the car for 5 days,
then keep it for 7, you will be charged the price for a 7 day
rental when you return the vehicle. Each 24 hour period started
counts as a whole rental day. However, if you return the car late,
but within the planned 24 hour period, there will be no extra
charge. In fact – Shkodra - Europcar offers you 2 hours grace
period after the 24 hours are up, just to give you a bit more
time. So a rental of 24 hours and 2 hours still counts as a one
IMPORTANT: Remember that your insurances only may cover you
for the period mentioned on the Rental Agreement you made when you
picked up the car. So if you decide to return the car later than
first planned, please drop into the rental station (or call) to
amend the Rental Agreement.
Do I need to
return the car with a full tank?
In most of the cases the vehicles are supplied with a full
tank of fuel and you should return the vehicle with a full-tank,
in other case the same quantity of fuel taken should be returned.
Otherwise, Shkodra - Europcar will charge for missing fuel at the
end of the rental.
Can I extend
the rental duration?
Extending the rental duration is possible at time of
check-out or during the rental itself. According to our company
rental agreement, you have to contact or come in person to the
nearest company location .The extension is subject to vehicle
availability and extra payment. Do remember that you are only
covered for the period mentioned on your printed rental agreement.
Can I return
the vehicle outside the location opening hours?
No, you may not return your vehicle when the Shkodra -
Europcar location is closed, if just in case otherwise agreed
while picking up the vehicle. The vehicle will remain your
responsibility until it has been checked by a Shkodra - Europcar
Do I need to
check the condition of the vehicle prior leaving the keys at the
Yes, and if you found a new apparent defect (not listed if
any on the vehicle statement remitted at time of pick up) you have
to inform the Shkodra - Europcar employee for a join examination.
Does Shkodra -
Europcar offer One Way Rentals?
If you wish to return the car to a different rental
location, please check the rate and feasibility during reservation
process. Shkodra through Europcar operates a network of
international key cities in order to allow flexible traveling;
however in non-participating locations you will be required to pay
a higher price.
Aside from the
basic rental price, are there any additional charges?
charges to your basic rental rate may include :
please let us know while asking for reservation.
If you pick up or return the car outside the normal opening
hours, we may bill "after hours service". Please check at
What methods of
payment are accepted by Europcar?
Credit Cards: Shkodra - Europcar accepts two
major credit cards: Mastercard and Visa. It is advisable to
verify in advance the acceptance of a given card. Debit cards
are NOT accepted at time of reservation or rental by Europcar.
Shkodra - Europcar charge cards and Full Credit
vouchers are accepted throughout the network; they permit the
rental of most vehicle categories.
Europcar prepaid vouchers are accepted as means
of payment of the rental charges, but they must be accompanied
by a credit card or cash for the charges which have not been
prepaid (extras, refueling charge, excess due in case of damage
to or loss of the rented vehicle).
Can payment be
made at one location and the car rented at another one? Can
another person pay for the Europcar rental?
Shkodra – Europcar locations in Kosovo you can pay at one location
and pick up the car at another location, by picking up the car you
must present to our company representative the Rental Agreement or
any other document issued by our company that you have made the
specific reservation for car rental.